1.1. Welcome to Dett Private Limited (the "Platform"), an online marketplace offering a variety of goods and services to consumers across India. By purchasing through our Platform, you agree to these Terms of Sales ("Terms"). Please review them carefully before placing your order.
2.1. To make purchases on our Platform, you must:
Be legally capable of entering into binding contracts as per the Indian Contract Act, 1872.
Have a valid and active account on the Platform.
Ensure that the details you provide during the registration process are complete, accurate, and up to date.
The prices listed for products on the Platform are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.
While we strive for accuracy in product descriptions and pricing, errors may occur. If we discover an error in the price of an item you ordered, we will notify you and give you the option to reconfirm the order at the correct price or cancel it.
All prices are subject to change without prior notice based on market conditions, promotions, or changes in taxes and duties. The price applicable to your order will be the price at the time of order confirmation.
Placing Orders: After selecting your desired products, proceed to the checkout where you will provide your delivery details and choose a payment method. After reviewing the order summary, you may confirm the purchase.
Order Confirmation: Once your order is placed, an automated confirmation will be sent to your registered email or mobile number. This confirmation is an acknowledgment that we have received your order but does not guarantee acceptance.
Order Acceptance: The acceptance of your order will take place once the product is dispatched. We reserve the right to cancel orders for any reason, including but not limited to stock unavailability, payment issues, or any unforeseen technical or pricing errors.
Payment Methods: We accept payments through various methods, including credit cards, debit cards, digital wallets, net banking, and other payment systems as made available. All transactions are securely processed through certified payment gateways.
Authorization: By providing your payment details, you confirm that you are authorised to use the selected payment method.
Payment Disputes: Any dispute related to payment must be raised within 30 days of the transaction.
Delivery Time: While we aim to deliver products within the estimated delivery time displayed at checkout, delivery may be delayed due to unforeseen circumstances beyond our control (such as strikes, pandemics, or natural disasters).
Delivery Address: It is your responsibility to provide a correct and complete address for delivery. If the address is inaccurate or incomplete, additional charges may apply for redelivery.
Risk of Loss: Once the product is handed over to the shipping carrier, the risk of loss and ownership of the product will transfer to you.
Order Cancellation: You may cancel your order before it is dispatched for a full refund. Cancellations after dispatch may incur a fee or may not be allowed.
Returns: Products can be returned as per our return policy, which may vary based on product categories (electronics, clothing, etc.). Returns will only be accepted if the product is in its original condition and packaging, accompanied by the invoice.
Refunds: Upon successful return, refunds will be processed to your original payment method within [X] business days. Refund times may vary depending on the payment provider.
Manufacturer’s Warranty: Products sold through the Platform may come with a manufacturer’s warranty. We do not offer any separate warranty beyond what is offered by the manufacturer.
Limitation of Liability: To the maximum extent permitted by applicable law, Dett Private Limited will not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the products sold on the Platform.
You agree not to use the Platform for any fraudulent or unlawful activity. Any attempt to manipulate transactions or engage in unfair practices will result in immediate account suspension.
You must maintain the confidentiality of your account details and promptly notify us of any unauthorised access or use of your account.
Misuse of promotional codes or offers will result in the revocation of such benefits and possible account suspension.
Product availability is subject to stock levels. In case a product is out of stock after you place an order, we will inform you and give you the option to either wait until the product is back in stock or cancel the order for a full refund.
We reserve the right to limit the quantity of products purchased by an individual customer, at our sole discretion.
We shall not be liable for any failure to perform our obligations under these Terms where such failure is due to events beyond our reasonable control, including but not limited to natural disasters, acts of God, war, labour strikes, pandemics, or governmental restrictions. Under such circumstances, we may either suspend or cancel your order and will notify you accordingly.
Our Platform may contain links to third-party websites or content. These links are provided solely for your convenience, and we do not endorse, monitor, or have any control over such websites. Accessing third-party sites is at your own risk, and we assume no responsibility for their content or services.
You agree to indemnify and hold harmless Dett Private Limited, its affiliates, directors, employees, and partners from any claims, damages, losses, or liabilities arising out of your use of the Platform, violation of these Terms, or infringement of any rights of third parties, including intellectual property rights.
We have a Grievance team to address any complaints or concerns related to our services. You may contact the Grievance team at +91 8589998009. All complaints will be addressed within the stipulated time as per applicable laws.
Any disputes arising from these Terms of Sales will be governed by and interpreted in accordance with the laws of India. In the event of any dispute, you agree to submit to the exclusive jurisdiction of the courts of Ernakulam, Kerala, India.